We have pushed the boundaries of our service and customer support

The increasing complexity of equipment and processes requires a highly specialised workforce and ongoing collaboration between dealers and customers to maintain and optimise equipment in the field. That is why we strive to generate new opportunities to streamline our service.

AYES smart glasses allow our service and maintenance engineers to co-operate in real time, no matter where they are. This not only reduces service costs for our customers, but also provides faster problem diagnosis and reduced solution times by up to 40%.

Benefits for customers:

  • Reduced costs by shortening problem-solving time and reducing the number of attending technicians
  • Improved inspection programme and remote collaboration
  • Real-time instant sharing of service procedures between teams
  • Faster diagnosis of repair problems
  • Video recording of service interventions
  • Quality control