We are looking for a dynamic and experienced Service Manager to oversee our service operations and maintain communication with both existing and new customers. If you have a strong technical background, enjoy working with people, communicate confidently in English, and can manage multiple projects simultaneously, we’d love to hear from you. As a Service Manager, you will be responsible for ensuring the smooth delivery of service activities and maintaining a high level of customer satisfaction.
Service Manager
At LASCAM systems, we specialize in the development, manufacturing, and delivery of custom automated solutions focused on laser processing of metals and plastics, as well as optical systems.
We work with leading industrial companies not only in the Czech Republic and Slovakia but also internationally. Our expertise lies in the development of laser applications and their implementation into manufacturing processes. To integrate these laser systems, we design and build our own advanced machinery that meets the highest technical standards while fulfilling each customer’s individual requirements.
We are a team of passionate and highly skilled professionals united by one goal—to deliver projects of the highest quality. Our innovative systems are changing the way laser technology and its role in the modern world are perceived.
Your responsibilities:
- Lead, manage, and develop the Service team
- Plan and oversee service capacity and resource allocation
- Take responsibility for the administration of all service cases
- Prepare quotations as well as technical and contractual documentation
- Take responsibility for accepting delivered equipment into the service process
- Prepare regular reports and analyse departmental costs
- Maintain strong relationships with existing customers
- Manage customer complaints and warranty claims
- Collaborate closely with the Sales and Project Implementation teams
What we’re looking for:
- University degree in a technical field
- Ability to work independently with strong organizational, negotiation, and interpersonal skills
- Proven experience in a Service Manager or Service Team Leader role
- Good command of Microsoft Office
- English proficiency at B1 level
- Valid Category B driving licence
- Valid electrical certification in accordance with Czech Government Regulation No. 194/2022 Coll. (formerly Decree No. 50/1978)
What we offer:
- An exciting position in a continuously growing company
- Opportunity to work with modern technologies
- Professional development and training opportunities
- Company mobile phone and laptop
- Company car
- Flexible working hours
- Modern workplace in our new headquarters, including a fitness centre, relaxation room, games room, and more
- Five weeks of paid vacation
- Complimentary refreshments at the workplace
- Meal allowance
- Multisport card
- Sick days
- Company events and team-building activities
